Shipping

Do you ship worldwide & how much does shipping cost?

Yes - we ship worldwide. We offer all Domestic and International Shipping (FREE Worldwide shipping). With no sales tax - we want your experience to be simple and efficient - just the way we like it.

For Non-US Customers: Please note that customs policies and import duties vary widely for international orders outside of the United States. Your local customs office can assist with any customs duties outside of our control.

What are your shipping and processing times?

Standard Shipping Times

Domestic:

United States: 5 - 15 days

International:

Canada: 7 - 16 days

Australia: 8 - 14 days

Europe: 2 - 15 days

Latin America: 15 - 30 days

Other Countries: 15 - 30 days

Processing Times

Orders take 3-6 business days to process after placing the order before shipping out. We do not ship out on weekends.

For US Customers: The delays and backlogs from last year due to the COVID-19 pandemic are still continuing. The holiday season increased the backlogs due to high volume of sales everywhere. Please track your parcels through the tracking link sent to you. If you have not received your parcel after allowing a few additional days due to the USPS situation, please let us know and we will assist you. 

Please see the article from NPR should you want to know more about the current situation with USPS.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from our system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, don’t worry. Contact us and we'll solve it!

If you need more detailed information, please shoot us an email at hello@femzene.com and we'll help you out!

Unexpected Delays

In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

For more information about our handling and shipping practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@femzene.com.